Business

Customer Value, Customer Focus, Customer Satisfaction

Are You a Customer Narcissist?

AMA Journal

|

January 1, 1994

Many attempts to get closer to the customer involve asking the customer to talk to you about you.

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Ask Mr. Courtesy!

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A victim of smile training school

A smile is a necessary but not sufficient part of customer service.

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How to Make More Money!

A delightfully illegal way to defraud your employer!

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The real story behind Thanksgiving

Cranberries: The one thing that grows around here and it tastes like New Jersey!

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