Business

Customer Value, Customer Focus, Customer Satisfaction

How to Unleash the Real Power of Customer Connections

The Journal for Quality and Participation

|

April 1, 2000

People's own experiences as Customers is a powerful resource available to you.

More Articles

Article Thumbnail Image

General Interest

On Gratitude and Little Platoons

Hearfelt thanks to those who supported me upon the death of my wife

Article Thumbnail Image

General Interest

How Not to Promote Regional Theater

A rant about being insulted duiring theatrical performances

Article Thumbnail Image

General Interest

Disinviting Ron Ziegler

How, 50 years ago, Boston University presaged today's practice of cancel culture

Article Thumbnail Image

Sports

Donald Trump's Own Reported Scores Reveal He Cheats

Proof positive that Donald Trump does not have a low-single-digit golf handicap

Browse All Articles