home
About
Books
Articles
Media & podcasts
Contact
close
search
Home
about
books
articles
media & podcasts
contact
Business
Dispatches From the Front
Not How but Who
Dispatches From the Front
|
January 1, 2003
The right way to cater to customers is to cater to the right customers.
More Articles
Business
a 40-hour work week: a new rallying cry
What would happen if we were forced to limit people's work weeks to just 40 hours?
Business
Listen Up!
Most customer surveys are an exercise in institutional solipsism.
Business
Down With the Internal Customer
The concept of "The Internal Customer" is harmful to your Quality efforts. It must go.
Business
Missing the Point--Again
Most efforts at internal branding put the cart before the horse.
Previous
Next
Browse All Articles