Business

Leadership

From quality to the customer to time

The Journal for Quality and Participation

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March 1, 1993

The journey to excellence is marked by learning and growth in knowledge

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The Gum-and-Mint Economy

Are your employees costing you money by gaming the system?

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Eating My Words

Wherein I admit that I was wrong about The Internal Customer

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The Doctor is Out

Too many doctors come up short on the "caring" part of healthcare.

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Business

The Pitfalls of Perfection

Don't make the perfect the enemy of the good.

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