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From quality to the customer to time
The Journal for Quality and Participation
|
March 1, 1993
The journey to excellence is marked by learning and growth in knowledge
More Articles
Business
a 40-hour work week: a new rallying cry
What would happen if we were forced to limit people's work weeks to just 40 hours?
Business
Listen Up!
Most customer surveys are an exercise in institutional solipsism.
Business
Down With the Internal Customer
The concept of "The Internal Customer" is harmful to your Quality efforts. It must go.
Business
Missing the Point--Again
Most efforts at internal branding put the cart before the horse.
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